JAR Protect Plans

Terms & Conditions

PLEASE READ THIS AGREEMENT CAREFULLY. THIS AGREEMENT IS NOT A CONTRACT OF INSURANCE OR WARRANTY SUBJECT TO THE FEDERAL MAGNUSSON-MOSS ACT. THIS AGREEMENT AFFECTS YOUR LEGAL RIGHTS AND INCLUDES IMPORTANT INFORMATION REGARDING CANCELLATION AND AN ARBITRATION AGREEMENT.

1. Introduction
1. Welcome to your JAR Protect Plan. These Terms and Conditions outline all the details of your Plan, such as coverage information, information on how to file a claim, cancellation policies, and more. Please contact JAR Systems at 866-393-4202 or Support@JAR-Systems.com should you have any questions.
2. Your Responsibilities
1. Please read these terms and conditions carefully so that You fully understand Your coverage under this Plan. There are some limits, conditions, obligations, and exclusions designed to keep this Plan affordable for You and manageable for Us.
2. This Plan does not replace the manufacturer warranty You may have for Your Covered Product. This is not a contract of insurance.
3. You must maintain the Covered Product as recommended by the manufacturer's owner’s manual or any product warranty.
4. You must keep this Plan and Your Purchase Confirmation as You may be required to produce them to obtain service. Please refer to Your Purchase Confirmation to determine the Coverage Term, and other important information that may affect Your coverage under this Plan.
3. How to File a Claim
1. To file a claim, please notify JAR Systems after the failure occurs as soon as practicable. To do so, please contact JAR Systems at 866-393-4202 or Support@JAR-Systems.com.
2. Do not return the Covered Product to the Seller or obtain unauthorized service unless instructed to do so during the claim filing process.
4. Definitions
1. Accidental Damage Protection (ADP): Accidental Damage Protection includes the physical damage from handling due to an unexpected and unintentional event.
2. In-Market Product: Product in production with parts available for repairs or replacement.
3. Coverage Term: The period that You elected for Your Covered Product to be covered under this Plan and as shown on Your Purchase Confirmation, starting on the Covered Product’s Original Purchase Date.
4. Covered Product: The JAR Systems product shown on Your Purchase Confirmation.
5. Device Charging Cables: Cables that connect and charge devices directly from your Quick-Sense USB-C charging hub or Active Charge power bank.
6. Electrical Components: Electrical components core to the product’s functionality; does not extend to device charging cables or power bank accessories.
7. JAR Systems, Our, Us, or We: Refers to JAR Systems LLC, the entity responsible for fulfilling the obligations outlined in this Plan.
8. Plan: This plan between You and Us, which may be a JAR “Protect Cable” Plan or JAR “Protect Plus” Plan.
9. Plan Price: The price You paid for this Plan.
10. Purchase Confirmation: Your purchase confirmation from the Seller for the purchase of this Plan.
11. Seller: The entity selling the Covered Product and this Plan as shown on Your Purchase Confirmation.
12. You, Your, or Purchaser: The original purchaser of the Covered Product and this Plan.
5. Eligibility
1. The following products are eligible for coverage: Select In-Market JAR Systems Products, including, charging docks, charging stations, charging carts, and charging kits. In-Market Products include those that are still being produced or available for purchase, with parts available for repairs and replacement. Power Banks are not included.
6. What is Covered
1. JAR Protect Cable Plan Coverage: If You purchased this Plan, Your Covered Product’s Device Charging Cables are protected against manufacturing defects in materials and workmanship, and receive ADP, for Your Coverage Term.
2. JAR Protect Plus Plan Coverage: If You purchased this Plan, Your Covered Product’s Electrical Components and Device Charging Cables are protected against manufacturing defects in materials and workmanship, for Your Coverage Term. In addition, your Covered Product’s Device Charging Cables will receive ADP for Your Coverage Term.
3. Accidental Damage Protection (ADP) Coverage: Accidental Damage Protection (ADP) includes the physical damage from handling due to an unexpected and unintentional event. Coverage is provided for only operational or mechanical failure. It does not include protection against theft, mysterious disappearance, misplacement, viruses, reckless, abusive, willful, or intentional conduct associated with handling and use of the Covered Product, cosmetic damage and/or other damage that does not affect the unit functionality, damage caused during shipment between You and Us, and any other damage listed in the “What is Not Covered” Section of these Terms and Conditions.
4. Advance Replacement Service Coverage: If You purchased a Protect or Protect+ Plan, your Plan includes access to our Advance Replacement Service, for your Plan’s respective Coverage Length. This Service covers Device Charging Cables, with Protect+ also covering Quick-Sense USB-C Charging Hubs. Under this service, we will ship replacement Device Charging Cable(s) or Quick-Sense USB-C Charging Hubs via ground service within one business day of claim processing, subject to inventory availability, to minimize product downtime.
7. What is Not Covered
1. Any claim under this Plan requires a physical shipping address. JAR Systems is unable to deliver to P.O. Box, APO Box, and FPO Box addresses.
2. A claim under this Plan requires an explanation of the issue, picture(s) of the issue, as well as the product serial number(s). Failure to provide this information may result in claim denial.
3. Coverage for this Plan will not apply if the defect(s) relate to: (a) normal wear and tear (including, without limitation, wear and tear of batteries, if applicable), (b) defects caused by rough or inappropriate handling or use or damage caused by accident, misuse, neglect, improper ventilation, improper voltage capacity, fire, smoke exposure (cigarette or otherwise), water, disaster, lightning, or other acts of nature, (c) if the Product contains a battery and the fact that the battery has been short-circuited, if the seals of the battery enclosure or the cells are broken or show evidence of tampering or if the battery has been used with equipment other than those for which it has been specified, (d) non-compliance with the Product instructions, (e) willful or deliberate damage, neglect or negligence, (f) use of spare parts, devices, or other replacement items (including consumables) which are not provided or recommended by us, (g) any alteration or modification to the Product which has been carried out by you or a third party not authorized by us, (h) any failure to adequately package the Product for transportation, (i) extreme or external causes beyond our reasonable control including, but not limited to, breakdowns, fluctuations, or interruptions in electric power, (j) any Product(s) purchased from unauthorized sellers/distributors/resellers, (k) any Product(s) that are lost, stolen, or discarded.
4. Coverage for this Plan will be invalid if (a) the Covered Product’s serial number has been removed, erased, defaced, altered or is illegible in any way (as determined in our sole discretion), or (b) you are in breach of the terms of this Plan or your contract with us.
8. Service Procedures and Limit of Liability
1. Service Procedures: In the event of a covered claim under this Plan, we shall, at our option and up to the Limit of Liability: (a) provide the necessary parts and instructions to repair the Product, (b) exchange the Product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original Product, (c) exchange the Product with a product that is new and upgraded model which has at least equivalent or upgraded function to the original Product, (d) credit a pro rata share toward a new JAR Systems Product as determined by the remainder of the claim period of the purchase amount You paid for the Plan. If your Covered Product requires shipping, We will provide You with a prepaid shipping label for You to ship Your Covered Product to Us. Your Covered Product must be properly protected with protective materials, at Your own expense. We are not responsible for and have no liability for products damaged or lost during shipping. Your repaired Covered Product will be mailed back to You at no charge. When repairing or replacing the Covered Product, we may use products or parts that are new, equivalent to new or re-conditioned. The Coverage Term will not be extended or renewed or otherwise affected due to subsequent exchange, repair, or replacement of the Covered Product. Covered Products that are exchanged, replaced, or repaired, as applicable, will be returned to you as soon as commercially practicable and covered for the remainder of the original Coverage Term. 
2. Limit of Liability: The most We will cumulatively pay for all repairs, replacements or settlements for your Covered Product is the retail price You paid for the Covered Product, excluding sales tax, delivery, and handling. This Plan shall expire, and We shall have satisfied all Our obligations under this Plan upon credit to You of toward a new JAR Systems Product in lieu of replacement or if the total of all repairs or replacements exceeds the retail price You paid for the Covered Product, excluding sales tax, delivery, and handling fees. Refer to Sections 6 and 7 for additional claim limitations.
9. Cancellation
1. If no claim has been made, You may cancel Your Plan for up to thirty (30) days of when You purchased this Plan (“Purchase Date”) for a 100% refund of the price on your Purchase Confirmation. If a claim has been made within thirty (30) days of the Purchase Date, or if Your cancellation request is made more than thirty (30) days from the Purchase Date, all money associated with the Plan is forfeited.
2. We reserve the right to cancel, terminate or modify this Plan if it cannot be completed as planned for any reason including fraud, material misrepresentation, or on-payment by You, or if required to do so by a regulatory authority. A written notice will be provided at least thirty (30) days prior to cancellation at Your last known address, with the effective date for the cancellation and the reason for cancellation.
10. Conditions
1. Renewal: Renewal of Your Plan will be at Our discretion.
2. Transferability: This Plan is only applicable to You.
3. Countries: The sale of this Plan is limited to the United States of America and Canada and is only valid and enforceable in the country where you purchased the Covered Product.
11. Legal Disclosures
1. DISPUTE RESOLUTION/ARBITRATION AGREEMENT AND CLASS ACTION WAIVER: You agree that all individual claims or disputes arising from or relating to this Plan, whether in contract, tort, pursuant to statute, regulation, ordinance or in equity or otherwise and whether Your dispute is with Seller or Us, will be settled by impartial arbitration in Sarasota, Florida. To initiate arbitration, You must notify Us in writing of Your desire to submit Your issue to arbitration. You are responsible for providing Us at least three (3) proposed arbitrators. We have the right to question the proposed arbitrators to confirm neutrality and select any of the three to act as the Arbitrator. If We demonstrate that none of the three proposed arbitrators are neutral, You may be asked to proffer additional arbitrators until one is selected. The Arbitrator is responsible for setting the ground rules and procedures for the arbitration. You agree to abide by the Arbitrator’s decision and share the cost of arbitration equally unless the Arbitrator directs otherwise. If this section conflicts with the statutory or regulatory arbitration provision in the state or territory in which this Agreement was purchased, the arbitration rules of that state or territory will govern. You agree that the prevailing party shall be entitled to attorney’s fees and costs associated with the arbitration proceedings.
2. Entire Agreement: This Plan, together with Your Purchase Confirmation, shall collectively constitute the entire agreement relating to Your coverage. These documents will confirm Your eligibility to receive service under this Plan. No verbal or written representations by any Seller or marketing materials outside of this Plan shall be of any legal effect to this Plan.