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How can I diagnose charging issues with my Essential charging station's charging hub?

To troubleshoot your Essential charging station’s Quick-Sense Charging Hub, follow these steps:

  1. Identify Your Charging Hub
    Determine what method of charging your solution uses:
    • Quick-Sense Charging Hubs
      • Essential 12 EDU (CS-1210-EDU)
      • Essential 16 EDU (CS-1610-EDU)
      • Essential 12 USB-C (CS-1210-USBC)
      • Essential 16 USB-C (CS-1610-USBC)
    • The following do not utilize Quick-Sense Charging Hubs
      • Essential 12 AC (CS-1210)
      • Essential 16 AC (CS-1610)
  2. Visit the Charging Hub Section in Our Knowledge Base
    For in-depth troubleshooting steps and solutions, visit the Charging Hub section in our knowledge base, where you'll find step-by-step guides, FAQs, and support resources specific to your charging hub model.