How can I diagnose charging issues with my Essential charging station's charging hub?
Note: If you're unsure which Essential charging station you have, please check here before reading further.
The following Essential charging stations use our Quick-Sense charging hubs:
- Essential 12 USB-C and EDU charging stations (CS-1210-USBC, CS-1210-EDU)
- Essential 16 USB-C and EDU charging stations (CS-1610-USBC, CS-1610-EDU)
For detailed troubleshooting steps and support for these models, please visit the Quick-Sense charging section of our knowledge base. There, you'll find step-by-step guides, FAQs, and resources.
Featured articles include:
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- How do I diagnose an issue with my entire Quick-Sense charging hub?
- How do I diagnose a single port or device issue with my Quick-Sense charging hub?
- What's the correct way to plug the charging cables into my devices?
- How do I reboot my Quick-Sense charging hub?
- What do the different colors of the charging indicator lights on my Quick-Sense charging hub mean?
- How can I use my Quick-Sense charging hub to charge devices that have non-USB-C ports?
The following Essential charging stations do not use our Quick-Sense charging hubs:
- Essential 12 AC charging station (CS-1210)
- Essential 16 AC charging station (CS-1610)
Instead, they use power strips with individual device AC adapters. Please contact us for support.