How do I diagnose an issue with a single port or device on my Quick-Sense charging hub?

1. Ensure that both ends of the USB-C cable are securely plugged into the charging solution and your device. If power is successfully being delivered to the device, the charging indicator light on the Quick-Sense charging hub will appear blue or green, based on the device's level of charge.
2. If there is still no charge, disconnect the device from the current charging port and try a different one. If it is still not charging, it may be an issue with the device or the charging hub.
3. If the device begins to charge when it is plugged into a different port, try switching the cable back to the original port. If the device begins to charge, the original cable is likely defective and needs to be replaced.
4. If the device still does not begin to charge, it is likely an issue with the charging port. Please contact us with a detailed description of the problem, the troubleshooting steps you’ve taken, and your solution's serial number, which can be found on a label near the barcode.

The following video demonstrates how to troubleshoot a single port or device issue using an Elevate USB-C charging cart. While other JAR Systems solutions may vary in design, the steps for diagnosing the charging hub remain the same across all solutions with Quick-Sense technology. For solution-specific information, please refer to the manual for your charging cart, charging station, or retrofit kit.