Elevate Max USB-C Charging Cart - Troubleshooting an Entire Hub Not Charging

Ensure that the power cable connecting the USB-C hub to the outlet on the side of the cart is fully plugged in and connected correctly and the power switch is in the “on” position. Once you have ensured the power cable is properly plugged in, check to see if the issue has been resolved. If the problem persists, try exchanging the power cable to the hub to ensure that the cable is working properly.

If the Quick-Sense USB-C hub needs to be replaced, begin by unplugging the power cable from the wall and the back of the hub. Disconnect all devices from the charging hub. Next, locate the screws securing the side and bottom of the hub. 3 security screws secure each hub. Remove all screws with the Torx key or a Torx bit and power drill. Remove the old USB-C hub by sliding it through the opening on the side of the cart and replace it with the new USB-C hub. 

Plug powered-down devices back into the cart with the charging port side of the device as close to the USB-C port as possible and begin charging!

Please reference the user guide and manual or visit our website for more information. For additional assistance, please contact JAR Systems with the cart serial number. The serial number label may be located on the back or left side of the cart and features a barcode and written serial number.