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JAR Systems
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Frequently Asked Questions

Here you will find answers to commonly asked questions about JAR Systems Products and information about charging and managing mobile devices.

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Vivacity Carts USB-C Retrofit Kit featuring Quick-Sense USB-C Charging intelligently distribute power to your devices without using AC adapters.

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If you have an issue with a single port or device, first ensure that both charging cable ends are fully plugged into the USB-C hub and the device.

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Ensure that the power cord is plugged into both the cart and the outlet.

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Ensure that the power cord is plugged into both the cart and the outlet.

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Ensure proper assembly so that your cart is ready to charge devices.

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Ensure that the power cable connecting the USB-C hub to the outlet on the inside of the cart is fully plugged in and connected correctly.

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Ensure that the power cables are plugged in all the way and the power switch is in the “on” position.

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To avoid causing damage to the charging cables or the charging port on devices, it is important to connect devices correctly.

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When the cart is connected to power, the LED lights will change color based on the power draw of the connected devices.

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If you have an issue with a single port or device, first ensure that both charging cable ends are fully plugged into the USB-C hub and the device.

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Get in touch with customer support for service and order related inquiries. You may also reach out to your representative directly.
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